Shipping Policy

📦 Shipping Notice for Custom Orders 🚛

As we approach the Chinese Spring Festival, we want to keep you informed about potential delays for custom orders:

• Custom orders placed between 15th December and 5th February with free standard shipping will be shipped after 25th February and are expected to be delivered around mid-May. 
• Custom orders placed before 1st January and after 5th February can be arranged with expedited shipping for earlier delivery.

If you have any questions about shipping times for your order or potential purchase, our customer service team is here to assist you. Please reach out to us at support@floativa.com. Our customer service will always be available even during the holiday period. 

Thank you for your patience and understanding!

— Floativa Customer Service

 

 

Free Standard Shipping on All Orders

We offer free standard shipping on all orders with no minimum purchase required. 

 

How Long Will It Take for the Delivery?

Ready-to-ship items:

Handling time:

1 working day. For orders placed on the weekends, we'll process shipping and provide the tracking number promptly, but the package will be collected the following Monday.

Shipping Time:

For most items, we offer free delivery within 3-5 days to most shipping addresses, as we dispatch orders from our warehouses in both New Jersey and California. In some cases, delivery may take 5-8 days if the item is out of stock at the nearest warehouse.

 

Customized Items:

Delivery Time = Processing time + Shipping Time

Our estimated processing time for customization is about 3 weeks from the date of design draft confirmation. 

Shipping Method	Delivery Time	Shipping Rate
Expedited	7-9 weeks	$100-$350 per package
Standard	10-15 weeks	Free

 

* The rate for expedited shipping is determined based on the actual dimensions of the package. For an accurate quote on expedited shipping for your custom order, please contact our customer service team at support@floativa.com. When reaching out, kindly provide your postal code and the overall dimensions of your custom piece.

* Please note that delivery times may vary based on the destination and any unforeseen circumstances such as customs delays or extreme weather conditions.

 

What Countries or Regions Do You Ship To?

Currently, we only offer shipping services to the United States and Canada. However, please note we don't ship to remote areas including Hawaii (HI), Alaska (AK), Puerto Rico (PR), and other U.S. Territories.

 

Where are you shipping from?

All our in-stock products are shipped from local warehouse in the United States. Customized items are shipped from Mainland China. 

Local Warehouses:

Eastern Warehouse Address: Hanover Industrial Park, 320 Route10 West, Whippany New Jersey, 07981

Western Warehouse Address: Prologis Chino Industrial Center 2, 5521 Schaefer Avenue, Chino Hills, California, 91710

 

 

How do I Track the Package?

We offer tracking information for every order.You will receive an email containing a tracking number after your order is shipped.

 

What shipping carrier do you use?

We work with reputable shipping partners to ensure secure and efficient delivery of your furniture. Our partners may vary based on the destination and availability. 

 

Do You Ship to PO Boxes or APO/FPO Military Addresses?

Unfortunately, we cannot ship to PO Boxes or APO/FPO military addresses currently. To ensure successful delivery, please provide a valid street address when placing your order. 

 

Are Taxes or Customs Charges included?

Taxes or customs charges are not included in the purchase price. Depending on your local customs regulations, duty fees and taxes may be applicable. All taxes or duty fees are borne by the customer.

 

If you have any questions, please feel free to contact us, we'll reply within 24 hours. Customer service: support@floativa.com