Shipping Policy

What Countries or Regions Do You Ship To?

We ship to the United States, Canada, the United Kingdom, and countries across Europe, Oceania, and Southeast Asia.

United States: All ready-made standard items are shipped from our local warehouse.

Canada: Orders are shipped from our facility. Some items may be available in limited inventory for local shipping.

Other regions: Orders are shipped from our facility in China.

 

How Long Will It Take for the Delivery?

 

Country	Product	Standard	Expedited	Shipping Carrier
United States	Quick Ship	Free, 3–7 business days	None	FedEx
United States	Backorder	Free, 3-7 business days after arrival at warehouse	None	FedEx
United States	Customize	Free, 10–15 weeks	$100–$350 per package, 7–9 weeks	Sea shipping + FedEx
United States	Ship from Facility	Free, 10-15 weeks	$80 per unit, 6-9 weeks	Sea shipping + FedEx
Country	Product	Standard	Expedited	Shipping Carrier
Other Countries	Customize	None	$100–$350 per package, 7–9 weeks	Sea shipping + FedEx/UPS
Other Countries	Ship from Facility	None	$80–$150 per package, 6–8 weeks	Sea shipping + FedEx/UPS

 

Where are you shipping from?

United States Orders: Ready-to-ship products are dispatched from our local warehouses in the U.S.

U.S. Warehouse addresses: Eastern Warehouse Address: Hanover Industrial Park, 320 Route10 West, Whippany New Jersey, 07981

Non-U.S. Orders & Customized Items are shipped directly from facility in China.

 

Can I change my shipping address if I entered the wrong one when placing my order?

Yes, we can update the shipping address within 12 hours of placing your order.

Please note that requesting a change after the shipping label has been created and sent to your email may cause shipping delays and incur additional costs, which will be the customer’s responsibility.

 

Can I cancel my purchase if I change my mind?

Orders may be cancelled before a tracking number has been issued.
Custom orders may be cancelled before production begins.

If a custom order is cancelled after production has started, a 5%–25% deduction will be applied to the refund to cover production and material costs. The exact amount depends on the progress of the production at the time of cancellation.

 

How do I Track the Package?

We offer tracking information for every order.You will receive an email containing a tracking number after your order is shipped.

 

Do You Ship to PO Boxes or APO/FPO Military Addresses?

Unfortunately, we cannot ship to PO Boxes or APO/FPO military addresses currently. To ensure successful delivery, please provide a valid street address when placing your order. 

 

Are Taxes or Customs Charges included?

Taxes or customs charges are not included in the purchase price. Depending on your local customs regulations, duty fees and taxes may be applicable. All taxes or duty fees are borne by the customer.

If you have any questions, please feel free to contact us, we'll reply within 24 hours. Customer service: support@floativa.com