Shipping Policy
Spring Festival 2027 – Custom Order Shipping Schedule
Due to the Spring Festival (Chinese New Year) holiday, our custom order production and shipping schedules will be temporarily adjusted.
The following deadlines and estimated delivery dates apply to custom orders placed during this period.
Custom Order Shipping Deadlines
| Shipping Method | Final Design Approval Deadline | Shipping Schedule | Estimated Delivery |
|---|---|---|---|
| Free Standard Shipping | December 31, 2026 | Before the holiday shutdown | Late March 2027 |
| Expedited Shipping | January 8, 2027 | Before the holiday shutdown | Based on expedited shipping arrangements (7-9 weeks) |
Important: The cutoff dates refer to the date on which the customer approves the final production design drawing, not the order placement date.
Free Shipping Custom Orders Placed January 1–26, 2027
Custom orders placed between January 1 and January 26, 2027, with free standard shipping can still undergo design review, approval, and production before the holiday, subject to production capacity.
However, these orders will be scheduled for shipment in mid-March 2027, with estimated delivery in late May 2027.
Production Holiday Schedule
Our production facility and design team will be closed for the Spring Festival holiday from January 27 through February 14, 2027.
During this period:
- Custom production and design drawing preparation or revisions will be temporarily paused.
- Customer support will remain available for order updates, new customization inquiries, and after-sales assistance.
- Requests requiring assistance from our production or design teams may experience longer response times.
Shipping and Delivery Estimates
All shipping schedules and delivery dates are estimates, not guaranteed delivery commitments. Actual delivery times may vary due to production capacity, international transportation, customs clearance, or other unforeseen circumstances.
We recommend placing custom orders well in advance and approving production drawings promptly to avoid extended delivery times.
For questions about custom order timelines or shipping arrangements, please contact support@floativa.com.
Thank you for your understanding.
Floativa Customer Support
2026.10.16
What Countries or Regions Do You Ship To?
We ship to the United States, Canada, the United Kingdom, and countries across Europe, Oceania, and Southeast Asia.
United States: All ready-made standard items are shipped from our local warehouse.
Canada: Orders are shipped from our facility. Some items may be available in limited inventory for local shipping.
Other regions: Orders are shipped from our facility in China.
How Long Will It Take for the Delivery?
| Country | Product | Standard | Expedited | Shipping Carrier |
| United States | Fast Delivery | Free, 3–7 business days | None | FedEx |
| United States | Backorder | Free, 3-7 business days after arrival at warehouse | None | FedEx |
| United States | Customize | Free, 10–15 weeks | $100–$350 per package, 7–9 weeks | Sea shipping + FedEx |
| United States | Ship from Facility | Free, 10-15 weeks | $80 per unit, 6-9 weeks | Sea shipping + FedEx |
| Country | Product | Standard | Expedited | Shipping Carrier |
| Other Countries | Customize | None | $100–$350 per package, 7–9 weeks | Sea shipping + FedEx/UPS |
| Other Countries | Ship from Facility | None | $80–$150 per package, 6–8 weeks | Sea shipping + FedEx/UPS |
Expedited Shipping Notice: While expedited shipping prioritizes your order throughout production and transportation, delivery timelines remain subject to U.S. customs clearance procedures. In rare cases, shipments may be delayed due to customs inspections that are outside of our control. If such a delay occurs, we will closely monitor the shipment and provide updates as they become available. All customs clearance documentation, processing, and import duties/tariffs are handled by us, and no action or additional payment is required from you.
Where are you shipping from?
United States Orders: Ready-to-ship products are dispatched from our local warehouses in the U.S.
U.S. Warehouse addresses: Eastern Warehouse Address: Hanover Industrial Park, 320 Route10 West, Whippany New Jersey, 07981
Non-U.S. Orders & Customized Items are shipped directly from facility in China.
Can I change my shipping address if I entered the wrong one when placing my order?
Yes, we can update the shipping address within 12 hours of placing your order.
Please note that requesting a change after the shipping label has been created and sent to your email may cause shipping delays and incur additional costs, which will be the customer’s responsibility.
Can I cancel my purchase if I change my mind?
Orders may be cancelled before a tracking number has been issued.
Custom orders may be cancelled before production begins.
If a custom order is cancelled after production has started, a 5%–25% deduction will be applied to the refund to cover production and material costs. The exact amount depends on the progress of the production at the time of cancellation.
How do I Track the Package?
We offer tracking information for every order.You will receive an email containing a tracking number after your order is shipped.
Do You Ship to PO Boxes or APO/FPO Military Addresses?
Unfortunately, we cannot ship to PO Boxes or APO/FPO military addresses currently. To ensure successful delivery, please provide a valid street address when placing your order.
Are Taxes or Customs Charges included?
Local sales taxes are not included in the product price.
However, all customs clearance documentation, processing, and import duties/tariffs are handled by us, and no action or additional payment is required from you.
If you have any questions, please feel free to contact us, we'll reply within 24 hours. Customer service: support@floativa.com