Shipping Policy

📦 Shipping Notice for Custom Orders between December 15th and February 6th 🚛

As we approach the Spring Festival, we want to keep you informed about potential delays for custom orders:

• Custom orders placed between 15th December and 6th February with free standard shipping will be shipped after 25th February and are expected to be delivered around early May.  To arrange expedited shipping, please finalize your request by January 19th.
  
• Custom orders placed between January 17th and February 6th will receive a customization draft for confirmation on February 7th.

Our customer service team remains available during the holiday break to answer your questions about customization and provide updates on your orders. Please reach out to us at support@floativa.com. 

Thank you for your patience and understanding!

— Floativa Customer Service

  

What Countries or Regions Do You Ship To?

We currently ship to the United States, Canada, the United Kingdom, and various countries in Europe.

 

How Long Will It Take for the Delivery?

 

Country	Product	Standard Shipping	Expedited Shipping	Shipping Carrier
US	Ready-made	Free, 3–7 business days	None	FedEx, Amazon Shipping, UPS, USPS
	Custom	Free, 10–15 weeks	$100–$350 per package, 7–9 weeks	Sea shipping + FedEx/UPS
CA, UK, EU	Ready-made	Free, 6–10 weeks (varies by country)	None	Sea shipping + FedEx/UPS
	Custom	None	$100–$350 per package, 7–10 weeks	Sea shipping + FedEx/UPS

 

Where are you shipping from?

United States Orders: Ready-to-ship products are dispatched from our local warehouses in the U.S.

Non-U.S. Orders & Customized Items are shipped from Mainland China.

U.S. Warehouse addresses:

Eastern Warehouse Address: Hanover Industrial Park, 320 Route10 West, Whippany New Jersey, 07981

Western Warehouse Address: Prologis Chino Industrial Center 2, 5521 Schaefer Avenue, Chino Hills, California, 91710

 

Can I change my shipping address if I entered the wrong one when placing my order?

Yes, we can update the shipping address within 12 hours of placing your order.

Please note that requesting a change after the shipping label has been created and sent to your email may cause shipping delays and incur additional costs, which will be the customer’s responsibility.

 

How do I Track the Package?

We offer tracking information for every order.You will receive an email containing a tracking number after your order is shipped.

 

Do You Ship to PO Boxes or APO/FPO Military Addresses?

Unfortunately, we cannot ship to PO Boxes or APO/FPO military addresses currently. To ensure successful delivery, please provide a valid street address when placing your order. 

 

Are Taxes or Customs Charges included?

Taxes or customs charges are not included in the purchase price. Depending on your local customs regulations, duty fees and taxes may be applicable. All taxes or duty fees are borne by the customer.

 

If you have any questions, please feel free to contact us, we'll reply within 24 hours. Customer service: support@floativa.com