Shipping Policy



📦 Shipping Notice for Custom Orders between December 15th and February 6th 🚛

As we approach the Spring Festival, we want to keep you informed about potential delays for custom orders:

  • Custom orders placed between 15th December and 6th February with free standard shipping will be shipped after 25th February and are expected to be delivered around early May.  To arrange expedited shipping, please finalize your request by January 19th.
  • Custom orders placed between January 17th and February 6th will receive a customization draft for confirmation on February 7th.

Our customer service team remains available during the holiday break to answer your questions about customization and provide updates on your orders. Please reach out to us at support@floativa.com. 

Thank you for your patience and understanding!

— Floativa Customer Service

  


Free Standard Shipping on All Orders

We offer free standard shipping on all orders with no minimum purchase required. 

 

How Long Will It Take for the Delivery?

You can find the estimated delivery time displayed on the product pages and during checkout for your convenience.

1. Ready-to-ship Items: 

Ready-to-ship items are dispatched from our U.S. warehouses in New Jersey and California. Delivery typically takes 3–7 business days, depending on your location and the dispatch warehouse.

 2. Back-Order Items:

If an item is out of stock in our U.S. warehouses, it will be shipped directly from our production facility. Delivery for back-order items usually takes 4–6 weeks. 

3. Customized Items:

Delivery Time = Processing time + Shipping Time

Our estimated processing time for customization is about 3 weeks from the date of design draft confirmation. 

Shipping Method Delivery Time Shipping Rate
Expedited 7-9 weeks $100-$350 per package
Standard  10-15 weeks Free

* The rate for expedited shipping is determined based on the actual dimensions of the package. For an accurate quote on expedited shipping for your custom order, please contact our customer service team at support@floativa.com. When reaching out, kindly provide your postal code and the overall dimensions of your custom piece.

* Please note that delivery times may vary based on the destination and any unforeseen circumstances such as customs delays or extreme weather conditions.

 

What Countries or Regions Do You Ship To?

Currently, we only offer shipping services to the United States and Canada. However, please note we don't ship to remote areas including Hawaii (HI), Alaska (AK), Puerto Rico (PR), and other U.S. Territories.

 

Where are you shipping from?

Ready-to-ship products are shipped from local warehouses in the United States. Back-order items and customized items are shipped from Mainland China. 

Local Warehouses:

Eastern Warehouse Address: Hanover Industrial Park, 320 Route10 West, Whippany New Jersey, 07981

Western Warehouse Address: Prologis Chino Industrial Center 2, 5521 Schaefer Avenue, Chino Hills, California, 91710

  

How do I Track the Package?

We offer tracking information for every order.You will receive an email containing a tracking number after your order is shipped.

 

What shipping carrier do you use?

We work with reputable shipping partners to ensure secure and efficient delivery of your furniture. Our partners may vary based on the destination and availability. 

 

Do You Ship to PO Boxes or APO/FPO Military Addresses?

Unfortunately, we cannot ship to PO Boxes or APO/FPO military addresses currently. To ensure successful delivery, please provide a valid street address when placing your order. 

 

Are Taxes or Customs Charges included?

Taxes or customs charges are not included in the purchase price. Depending on your local customs regulations, duty fees and taxes may be applicable. All taxes or duty fees are borne by the customer.

 

If you have any questions, please feel free to contact us, we'll reply within 24 hours. Customer service: support@floativa.com

Â