Return Policy

30-Day Return Policy

Customer satisfaction is important to us. Eligible items may be returned within 30 days of delivery, subject to the conditions below.

To be eligible for a return, item(s) must be:

1. In brand-new condition
2. Uninstalled and unassembled
3. Unused, with no missing parts
4. In the original packaging with all original tags
5. Returned with any included accessories or free gifts, if applicable

Free Returns

We provide free return shipping when the return is due to:

• An obvious product defect
• Damage in transit

In these cases, please contact us with photos or other relevant information so we can review the issue and provide return instructions.

Returns for Change of Mind

If you wish to return an eligible item for a personal or subjective reason, such as changing your mind, no longer needing the item, ordering the wrong size, or deciding that the item does not suit your space or preferences, the return may still be accepted within the 30-day return period, but the customer is responsible for all return shipping costs.

Custom Furniture

Because custom furniture is manufactured according to the customer's selected dimensions, finish, configuration, and other specifications, returns of custom furniture are limited to cases involving:

• Obvious product defects
• Damage in transit
• Obvious and significant noncompliance with the customer-approved design or specifications

Custom furniture cannot be returned due to a change of mind, no longer needing the item, measurement changes, installation circumstances, or other personal reasons.

Bulk Orders / Commercial Customers

For bulk orders of more than 5 units placed by commercial customers, returns are accepted only for defective or damaged products.

Please inspect the shipment upon delivery and report any defects or shipping damage within 3 business days.

Start Return

To start a return, please contact us at support@floativa.com for return eligibility.  If your return is accepted, we’ll send you instructions on how and where to send your package. Sending items back to us without prior return authorization will not be accepted.

To facilitate the assessment of the product's condition and determine its eligibility for return, please provide at least one full-view picture of the product along with the outer box, as well as a picture depicting the internal packing. 

When returning the item, please ensure to package it in the same manner as it arrived to meet the carrier's requirements effectively. This will help ensure the safe transit of the product during the return process.

Our 30-day free return policy is calculated based on the delivery time of each individual item as indicated on the carrier's website. We will not be able to accept returns if the item(s) are marked as delivered for more than 30 days at the time of your return initiation.

Faulty or Damaged Products

In the event that you receive a damaged or unusable item, we take full responsibility and offer you the choice of a refund, exchange, or replacement, according to your preference.

Please contact us within 48 hours at support@floativa.com with the following details: 

1. Photos of the labels on the package

2. Photos of the package, full-view, and damage area (if applicable)

3. Photos of the item(s), in whole, and the damage/defect area

4. A quick video demonstrating the problem is advised. 

 

Refunds

Upon receiving your item(s), We will send you a notification email within 3-5 working days. This email will confirm the receipt of your items and also notify you once the refund has been processed. The refunded amount will be credited back to the account that was originally used for the transaction.

Kindly be aware that original shipping charges, expedited shipping fees, and other additional shipping services, if applicable, are non-refundable. Additionally, any transfer charges or bank fees incurred during the refund process are not included in the refund amount.

Exceptions / non-returnable items

• Clearance items
• Items marked “Non-Returnable” on the product page
• Without original packaging or serious damage to the original packaging
  
• Sample orders of material, swatch, finish colors

 

Replacement & Exchange

 If you received a damaged or defective item, we can ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color. 

The return of an exchange item with no reason of defect or damage is not covered under the free return policy. The shipping fee for such returns is the responsibility of the buyer.

If you have any questions, please feel free to contact us, we'll reply within 24 hours. Customer service: support@floativa.com